"The check-in counter is one of the smallest that I have seen among all the five-star hotels that I have been to. The staff could have easily directed some group check-ins and executive level customers to the executive lounge.
The daily cleaning staff and the turn-down service staff are two different teams based on the staff self report. However, it seems that the daily cleaning staff also does the evening turn-down service except for the first day.
The room cleaning service and turn-down...