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It was a beautiful experience in a lovely part of the countryside. The natural volcanic spring was amazing! The only negative aspect of the experience was dealing with the day shift host. We were asking about the different ways to get to the natural spring falls and he was acting like we were wasting his time. A complete 180 from the woman who helped us on the evening, Francesca. She was lovely.

The room was a spacious suite with large sitting room and beautiful balcony.

AMAZING hotel, I cannot stress enough how insanely perfect our whole experience and stay was. Truly something magical and something you have to experience for yourself to understand.

Great location but getting a bit tired

The smaller, children, pool is further away and down many stairs. There are many comfortable seats by the main pool. I wish the main pool had a variation in depth.Breakfast is heavenly. All the staff we encountered were very friendly.

We stayed in the off season mid March so the hotel was quiet. Given that we were two of a handful of guests the staff especially Claudia in the bar and restaurant were very attentive and helped us make our stay easy. The staff even helped with renting us bikes having a masseuse brought in for just us in the spa. Again during the busy season this would all be normal and expected. Lastly the manager went out of his way to help get us on the train that we were late for. Great hotel and the...