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"A 5 star resort , great spa too. Indoor pools, hot tub and steam room were serien. Our massage therapist was knowledgeable and friendly as well. The main outdoor pool is massive and water warm. The breakfast buffet is outstanding . The staff were always polite and spoke various languages fluently. Our room was very large with a terrific shower. I loved their optional pillow selection as well. The cleaning staff folded our clothes too daily. A nice touch. There are plenty of great restaurants close to the hotel, all reasonably priced and served up good food options. Overall I’d recommend this facility. "

"Fantastic, beautiful hotel, restaurant, and spa, with comfortable rooms and exceptional service."

"I was very impressed with this hotel. Very clean, modern and spacious. Gorgeous rooftop pool. Amazing breakfast buffet - rivals any 5-star hotel. "

"good location, good attentive staff"

"Hotel and rooms very clean. Large breakfast buffet. Good location/walkability. "

"Wonderful location, you jump into the pool then jump into the ocean. Great bar/restaurant near the pool and a very large breakfast offered. Service was very good, and we will definitely come back. One thing to note. Laundry facilities is not offered even though listed. They have a laundry service for a high fee."

"Beautiful hotel and friendly staff "

"Our stay at the Pestana Carlton Madeira Ocean Resort Hotel was nothing short of exceptional. From the moment we arrived, we were greeted with genuine warmth and professionalism by the staff, who went out of their way to make us feel at home. The hotel’s location is perfect—just a short walk from Funchal’s charming center, yet peaceful and right on the ocean. The views from the rooms and terraces are breathtaking, especially at sunset. We particularly loved the choice of swimming pools: the large sea-water pool with direct access to the ocean was a highlight, while the indoor heated pool provided the perfect retreat in the evenings. Breakfast was outstanding with a wide variety of fresh fruits, pastries, and local specialties. Every meal we had at the hotel was beautifully presented and delicious, with attentive service to match. The rooms were spacious, spotless, and very comfortable, offering all the modern amenities while still maintaining a relaxed, island atmosphere. The beds were especially comfortable, ensuring we woke up refreshed each day. What truly sets this hotel apart is the staff’s dedication to excellence—they consistently went above and beyond to ensure every detail of our stay was perfect. We were given the warmest welcome by Samoume, who truly went above We left feeling completely relaxed and already planning our next visit. If you’re looking for a blend of luxury, comfort, and authentic Madeiran hospitality, Pestana Carlton Madeira is the place to be."

"Fantastic holiday with lovely staff."