2/10
This property is not safe, nor is it secure. There is no front desk, hence you have to make a reach to guest services via a phone call. Upon arrival to my unit at this property, the hotel room door was not fully closed nor latched, hence it was not secure and locked. I made sure to scour the room to be sure there was no occupants and/or inhabitants. And upon trying to use the door code to the unit that I was given, I got locked out of my room and was unable to access. Customer service at this property was not helpful nor did they care about my security and inability to access the room. Additionally, the parking space in the garage that was I was given was already occupied. And finally, the back deck door doesn't lock properly either. I spent nothing short of 2 hours of my day trying to solve at check in, and through hotels.com as well.
Brianne
أقام 4 ليالٍ في شهر يوليو عام 2023