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"Staying at the Hilton was a great experience, and I would gladly return! Pluses: my immaculately-clean room gave out onto a private patio. The bed was comfy; the towels in ample supply; the WiFi worked perfectly. Bonus: the hotel's restaurant is very good, with attentive staff. Minus: My experience at check-in was mixed. I HUGELY appreciated being given a room 3 hours before the normal check-in time. (I had called the day before to request it.) I appreciated the two bottles of water. However, the man who checked me in did not communicate in a way that I could understand. (1) While about to pay, he stated that $50 was being added to the amount -- and so I thought that it was *additional to* the amount I was seeing on the pinpad. However, the $50 was *included* in the amount. He should have said, "The amount you're seeing INCLUDES our $50 amenities deposit." (2) The above was a minor annoyance compared to the next miscommunication. He said to go to the next building, and then turn left down the hall. HE DID NOT SHOW ME THE MAP HE HAD SHOWN THE PREVIOUS PERSON CHECKING IN. So I followed his instructions, and was flummoxed to find myself in a large area with conference rooms on both sides. No sign leading to my room ("2113") was visible. So I walked back the way I came. Fortunately, a hotel driver stepped in: my room was BEYOND the Conference Room area! The tiny sign at the end of the conf. room area was not visible from the entrance. Why the incomplete instructions?"

"Customer service was very professional and friendly. Safer hotel to stay with a gated parking garage."

"Everything was great"

"We had a wonderful stay at your hotel. The staff were friendly and accommodating, and the room was clean, comfortable, and well-maintained."

"The beds were very very comfortable....the room was huge....the free breakfast was complete with the fixings including scrambled eggs, sausage, breakfast potatoes,etc........included all natural Greek yogurt... Truly complete experience....the 8th floor had a tremendous outdoor deck that had the best view of the space needle"

"Amazing friendly environment "

"The front desk staff is amazing. They are so helpful and courteous. Regardless of who we spoke with, everyone was friendly and knowledgeable. The rooms are very spacious and well appointed and quiet. Great location, 10-15 minute walk to all of the major attractions."

"Staff tried to be helpful as much as possible with language barrier. Not a lot of workers spoke english well."

"The room was very clean, quiet, spacious. Great location and less expensive than the hotel across the street. One of two elevators was out of order. There is only complimentary coffee before 7 am. After that you have to pay at the expensive cafe. "