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"This hotel would have received 5/5 had the first customer experience at check-in was annoying especially at a 5 star hotel which was selected purely for the customer experience one would expect. At reception both members of staff were serving a customer. My son and I stood partially behind both people to approach the first available member of staff. A couple approached the front desk and stood next to my son as soon as the staff member behind the desk was free they approached her in the meantime another gentleman stood behind them to be served. Instead of acknowledging that we had been waiting in the queue the staff member not only served the couple but also the gentleman behind them before acknowledging us with no apology. Absolutely appalling and not a good first impression."

"Excellent service, care, and attention to detail. "

"Due to my flight delay, I got hold of hotel to extend few hours for later check out. They did. "

"Very good place a nice customer service"