Find Resorts & Hotels with Spas in Shepton Mallet

"Good location. Clean hotel. Our room was quite dark. Shower dreadful"

"Hotel staff were friendly and helpful. The room (courtyard suite) was tired- chairs needed cleaning and foam in seats replacing, the wooden furniture was chipped. The spa was not good, staff were on phones and chatting at the reception area, meanwhile the changing rooms were full.if discarded slippers and towels and leaves from outside. The pool and decking area was also not kept clean and didn't look cared for (paper cups, weeds (nettles) and empty bin bags. There was a member of staff sweeping at the time we were in the pool but he wasn't doing it particularly thoroughly and swept around piles of seeds and leaves from the trees. The spa terrace and changing rooms were too small for the number of people using them so it didn't feel very relaxing. The hotel terrace was a nice, calm place to sit, as was the lounge and the staff were very friendly. The breakfast was disappointing. Continental was 20 and there was very limited choice of pastries, meats, cheese and bread. The cooked was £26 and didn't feel like much more than I would get at a premier inn breakfast, bacon was pale, packet hashbrown and watery scrambled egg.fab location for bath city centre and front gardens were relaxing and well maintained. Not good value for money and disappointing for a 5 star hotel."

"Arrived at the hotel, check in was easy, staff were great no issues at all."

"Excellent place to stay."

"Wonderful!! Great location."

"Clean room. Friendly staff "

"Staff were fab and friendly Hotel was lovely Room was lovely, however... The beds are so hard, its like sleeping in a slab of concrete and the air con was a massive noise box on the floor. Breakfast was delicious and the free flowing nutella was lovely."

"Lovely, clean, perfect."

"Great breakfast and lovely staff Comfy bed and great location "