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"May need to upgrade some area"

"Poor communication, but they do try but they need to be more professional attitude towards to the customer. A couple days okay to stay. But better not asking specific question or request. And do not feel bad if they don’t reply or cut off, they just don’t understand what you saying Interesting, after couple staying hotel…. I think here is like a standard; I’m not so used to it but I won’t visit again"

"The front desk and lobby staff were very friendly, professional and helpful although Mandarin is not my first language. They were always on hand to provide assistance readily and answer my inquiries. The rooms were also very well-cleaned and the cleaning staff also greet guests with a cheerful disposition. The only downside perhaps was I felt the indoor bath temperature was a bit too hot for me."

"I checked out at 11:00am. My flight wasn't 'till 11:30pm. The hotel not only looked after my bags for the day, but provided a facility to shower and change my clothes in the evening before I left for my flight. Top marks for that, Royal - Nikko Taipei. The breakfasts were excellent, the room cleaning superb, The hotel is close to an MRT station. The staff at all times were friendly and helpful."

"The room is clean and spacious. There is an onsite gym with one weights machine and some cardio machines. Complimentary coffee and tea are provided at the pantry area. Staff are pleasant and helpful!"

"Interesting history to the hotel! Great tunnel tour and incredible halibut! Great hiking trail out back for an hour hike every day. View of the 101 building."

"Need to improve the variety of the breakfast. Sausage was bad."

"Don’t get to experience the bar/lounge as it was closed on the nights I stayed"

"Free mini bar is a nice touch. However, the lighting in hotel lobby and the room could be a little brighter. I found it difficult to see well. All in all the hotel and its location are great, clean and convenient. Staff are courteous and helpful. Breakfast buffet is generous and delicious. I enjoyed my stay at the hotel immensely."