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"Excellent service "

"Great breakfast buffet. The room was spacious and had a great Japanese traditional atmosphere! Nice Onsen, everything very clean. Also - it was very "centrally located' to get around in Hakone!"

"We had a wonderful time here! Definitely will be back if we travel to Hakone again!"

"Opted for half board option and dinner was excellent - lots of choices available and staff ensured that there was sufficient food despite it being the 8PM sitting. While there is no convenience stores nearby, the property is located right beside the ropeway and pirate ship - good for those who are planning to check out these attractions. Room was clean"

"Really enjoyed our stay there, the service was exceptional. "

"One of the best hotels we’ve stayed in "

"Great views of Mt Fuji and the surrounding mountains. Service was excellent. "

"The private bath houses were great! Staff was super helpful and accommodating during our stay. Would definitely enjoy staying here again!"

"Such a pleasant hotel experience! The staff was beyond helpful and very friendly. There are both Japanese and western dining options at the hotel, as well as a delicious breakfast buffet. I would recommend at least booking breakfasts when you arrive as there are not many easily walkable restaurants, and the area is very hilly. The hotel does however offer free rides to multiple locations around Hakone. The hotel has a no clothes Onsen, and they provide free coverings for tattoos. This was by far my favorite room of the whole vacation. Our room (410) had an indoor terrace with a wall to wall massive window that can be opened to let in fresh air. We even had a view of Mt. Fuji and the sky rail that goes over Mt. Hakone. My only critiques of the hotel are that there is no gym, no coin laundry, and while the room was always nice and cool, the hallways and lobby aren’t air conditioned and can get pretty warm during the hot season. "