"The room was very clean, and I really liked the clever bathroom layout — the shower and toilet were separated from the vanity area. There were three of us staying in the room, and this setup made getting ready so much easier and far more convenient for everyone.
The staff were friendly and efficient. We requested an iron twice late at night, and both times it was delivered in under five minutes, which really impressed us.
The room itself was a good size, with plenty of space for the three of us to move around comfortably, and the beds were very comfortable. The only areas that could be improved are the pillows — they were quite soft and didn’t provide much support — and the laundry facilities. There were only a few washing machines available, and most guests seemed to choose the two‑hour wash cycle, which made it difficult to get a turn unless you waited physically in the laundry room.
At another hotel we stayed at in Osaka, they had an app that allowed guests to check machine availability and monitor the status of their laundry in real time. A system like that would make the process much more convenient here."
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