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"Very helpful staff, clean and modern rooms with good facilities. Excellent location in heart of town with everything in walking distance. Breakfast was quite good."

"BYAKU Narai feels less like a hotel and more like a pause in time. Set within lovingly restored Edo-era townhouses, it invites you to slow your breath and listen—to creaking wood, soft light, and the quiet rhythm of Narai-juku after the crowds fade. Nothing is excessive, nothing is missing; every detail exists with intention and restraint. As night falls and the street empties, the town glows gently, and you realize BYAKU isn’t trying to impress you—it’s asking you to stay present. A rare, soulful place that lingers long after you leave."

"Great staff and hotel. It was in a great location to restaurants and Matsumoto castle as well "

"Great place "

"Excellent experience "

"Nice onsen, comfortable room and modern tv. Great location "

"Very friendly staffs"

"Amazing hotel and amazing staff. The bell desk was so helpful in shipping our skis. Kept on coming back to this hotel. "

"Outstanding stay, as always with the Onyado Nono chain. Breakfast was excellent with an great selection including some local specialties. Greatly appreciated the free "midnight ramen" and the onsen facilities. "