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"This is our ( a group of 3 couples) first time staying in a Kindness Hotel. As the name suggests, the whole hotel's provision and arrangement are full of "kindness". I'm impressed by the variety of food items in the breakfast buffet. Believe it or not the latte coffee is better than SB and their ice cream is better than the one we bought from an ice cream shop. There's abundant provision of quality toothpicks, serviettes, wet towels. For 2 nights we chose to take the "snacks " provided from 7-9 pm instead of having dinner outside since we are not big eaters. The rooms are bright, clean and tidy with ample provision of toilet paper. (We stayed in a Taipei hotel a few days later. That hotel did not even provide one spare roll of toilet paper.) There is also free laundry facility. We would definitely book again in the future. Thanks a lot for the kindness that you show to your visitors. We were greatly impressed."

"Very friendly and helpful staff. Beautiful hotel, large room, very clean."

"Receptionists are super friendly, prifessional and helpful with any inquiries and great dining recommendations. Laundry facilities is in an air conditioned room clean and well organized with baskets and iron if needed. They provilde free laundry detergent. Hotel is with short walking distance from Hualien's famous shopping triangle area. Will definitely stay there again uf visiting Hualien. "

"Good property to stay and convenient to travel to anywhere of city. "

"This was a very fun place to stay for two families with kids. Buffet for dinner and breakfast was amazing and the pool was spectacular."

"實在是相當棒的住宿體驗，價格實惠但房間空間極大、旅館設施完整、服務親和力也不賴，肯定來花蓮玩還會再選擇美崙來住，讚一個。"

"Fantastic hotel. Clean with great service. Upgraded us to a bigger room and it was a big WOW!!"

"Amazing stay at Promiseland."