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"excellent location,staff was very helpful with directions."

"The service and accommodations at this hotel were truly excellent. It is one of the best experiences I have had abroad (I am from the U.S.). I had several extraordinary requests, including making copies and checking in early (I was traveling with two young and very tired grandchildren) and all were addressed helpfully and cheerfully. The concierge was very helpful with our luggage and arranging ground transportation. The breakfast was outstanding and the room was spotless and comfortable. A wonderful experience in every way. "

"Great location! Hop on bus a block away. Close to London Eye. Clean, comfortable, good buffet, good view. Didn’t need taxis. "

"The walkability is what made this place standout. We flew in from Gatwick, took the Express to Victoria Station, and then walked a couple of minutes to our hotel. We were able to walk to Big Ben, Westminster Abbey, the London Eye, and Buckingham Palace. And we were also able to walk to a bunch of affordable and not so affordable restaurants. Then to come back to a confortable room? The best stay! Highly recommend, especially as a tourist. "

"everything is fabulous"

"Nice rooms. Accessible location. First visit to London. "

"It was very nice no complaints at all."

"Service was absolutely great! Location is great. The room had a nice view. I recommend this hotel."

"I stayed at The Cumberland London for 7 nights with my wife and three-year-old daughter, and we were thoroughly impressed with the entire experience. The location is outstanding, just steps from Marble Arch, Hyde Park, tube Station, bus stops, Selfridges, and countless restaurants and convenience stores. From the moment we arrived, the atmosphere was warm and welcoming, with every staff member, from security to bell team to the front desk, greeting us with genuine kindness. Our room was clean, tidy, and offered plenty of space for a family of three. I especially appreciated the smart elevator system, which minimized wait times during busy hours. A fun and unexpected highlight was the Back to the Future musical display, complete with the original DeLorean car, which delighted both adults and kids. Another detail that really impressed me was the eco-friendly program offering £10 to spend at hotel shops if you skip housekeeping. On top of that, the hotel provided thoughtful complimentary touches like drinks, biscuits, and chocolate in the room fridge, which you rarely find elsewhere. Most impressive of all was their fast and attentive service; whether we needed extra coffee pods, more towels, or had to weigh our suitcases multiple times right outside our room, the staff always responded quickly and cheerfully. Overall, The Cumberland exceeded our expectations, and I would wholeheartedly recommend it to anyone. We can’t wait for the chance to stay here again."