4/10 Poor
Maria B.
6 Jun, 2024
Liked: Cleanliness
Had hoped for a better stay
My son and I were visiting Siena and booked this apartment based on spaciousness and location. That did not disappoint. What did disappoint was as follows:
- there were no pillow cases on the master bedroom pillows
- the second day we were there, there was no hot water until later in the day - ice cold morning shower
- the third day the water was shut off entirely for a short time with no advance warning other than a knock on our door by a plumber
- much of the glassware in the kitchen cabinets were dirty
- the hosts were unresponsive to our messages through their preferred method of communication and it took a couple days to get pillow cases and answers on other issues like light bulbs that were out in one of the bathrooms and outside our front door which was not the best coming home in the evening
-overall, despite the great location and an apartment with a lot of potential and charm, the stay was disappointing and not worth the nightly rate that was charged
- I hope these issues can be improved for others and that better experiences will be had in the future.
Maria B.
Stayed 4 nights in May 2024