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"Checkin process was bad as only one room in our reservations was accounted for. Staff was able to help with this oversight. I then had to inquire about the VIP Expedia bonus, and was only provided with single drink vouchers"

"Everyone was amazing !!! We really enjoyed Cuenca it’s one of the most beautiful places we have ever been , Thanks Danny "

"I love how spacious and clean the rooms are. The staff is friendly and courteous "

"Everything is 5 stars. Only concern the safety at the front after 10pm, might be better to have a guard 24hrs "

"Very Secure!!! The staff very helpfull. At breakfast there it was a particular server Daniel that was very caring. The whole staff was very attentive."

"Love the view of the city and the buffet breakfast. "

"We stayed 2 nights before our Galapagos cruise and 1night after that. At the first stay, we received a special service and staff were. Very helpful and nice. The rooms were good and the breakfast was wonderful. But we were not so happy that the trash bin in the bathroom doesn’t have a lid… (we must trash toilet paper into the bin, not flush the paper into the toilet) and also there are no towel hangers for shower.. So hope it can be improved in the future! Thank you for your hospitality!"

"My room smelled like mold."

"Good hotel in Quito, rooms are big. breakfast is very good and the service fantastic."

"I like it all the room the bedroom very clean and the stuff are great and helpful for real center of Quito and close to ALL THE bar's restaurants "