"Room was very clean housekeeping staff was amazing pool is a little outdated as it is an older hotel but very well maintained. if you are looking for a place to relax on a weekend this is not the place for you music is very loud until like 4 am as they have a club on the same premises . But if loud music doesn’t bother you then this is definitely a place to stay . "
"First off I would like thank the following staff for a tremendous job and professional demeanor.
Carlos!!!front desk manager
Raul!!! bellman
Ramon!!! Poolside server
Angel!!! Cilantro server
Arron!! Front desk!!
We celebrated our 30th anniversary and thanks to them and there impeccable service made it wonderful! We will return soon.. "
"Good things:
The loungers that are available are nice
Cenote for kids
Air conditioning in room
Bad things:
No loungers near lagoon pool
No waiters at pools
Buffet times—opens late for every meal
Buffet food is inedible
No bacon or sausage
Bars open late
Pools open late
Water temp of main pool is hot
Cater to cruise and local business—bars open earlier for cruisers
Rooms are small and outdated
Live Music from beach is loud
Beach is dirty—trash everywhere
Small beds
No fridge in rooms
"