"I chose Hotel Park in Skopje for its location and solid reviews, but overall our experience was disappointing.
On our first night we were given the wrong room. When we tried to enter, someone was already inside and the chain lock stopped us. It was uncomfortable for everyone involved. Reception upgraded us after we reported it, which we appreciated, but this should not happen.
The most serious issue was housekeeping removing a bag of my girlfriend’s personal belongings worth $200–300. We waited 20–30 minutes while management was contacted before the bag was returned. We were told it was mistaken for trash, which made little sense. It was stressful and unacceptable.
After housekeeping serviced the room, sparkling drinks in the refrigerator had exploded. Cleaning was inconsistent and items like coffee and tea were not always replenished.
Valet service was also concerning. An employee moved items inside the car and reset the odometer. When using valet, you expect your vehicle to remain untouched beyond parking.
There was a general sense of disorganization at the front desk that did not inspire confidence.
Positives: excellent location, beautiful river view, and a well-equipped gym.
Given the repeated operational issues and stress caused, I was not impressed. The hotel has potential, but management needs significant improvement. I will return to Skopje, but I will stay elsewhere next time."
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