"The hotel was new and had a fresh smell. The room was clean and well stocked. The king size bed was very comfortable and the A/C cooled the room nicely. The parking lot was almost full and due to the large amount of guests, the entry was quite dirty yet the attendant who had access to a broom didn’t seem concerned about the negative appearance this gave to the hotel.
Upon arrival I used the luggage cart in the lobby and noticed that the top had been installed upside down so the portion for hanging clothes wasn’t accessible and the entire top was loose and rattled a lot. When I arrived on my floor, and entered the main hallway, I saw that the exit sign and its emergency light were hanging from the ceiling by the wires. When I returned the luggage cart to the lobby, I asked the attendant about the cart and the Exit sign and emergency light that were hanging by the wires. He said due to the low height of the ceiling in the hall, the luggage cart struck the sign and broke it loose from the ceiling but they hadn’t taken the time to fix either the cart or the exit sign. There were also 2 extra long boxes that had been delivered near the lobby entrance and also did not make a good first impression."