Does Hotel Marinela Sofia have a pool?

Yes, this property has an indoor pool. Pool access is from 7:30 AM–9:00 PM.

Is Hotel Marinela Sofia pet-friendly?

Yes, pets are allowed at this property. There's a fee of BGN 40 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Hotel Marinela Sofia?

Self parking is available for BGN 40 per night.

What time is check-in at Hotel Marinela Sofia?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Hotel Marinela Sofia?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Hotel Marinela Sofia provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of BGN 40.00 per person applies.

Where is Hotel Marinela Sofia located?

Located in Lozenets, this luxury hotel is within a 15-minute walk of Park Center and East Park Trade Centre. Vitoshka Boulevard and Vitosha Blvd are also within 1 mi (2 km).

Hotel Marinela Sofia Reviews, Deals & Photos 2025

6/10 Okay

Diana

28 June 2025

Liked: Staff & service, amenities

Disliked: Cleanliness, property conditions & facilities

They didn't warn people that the air conditioners weren't working in the hotel and it was terribly stuffy,the bathroom was terrible dirty it wasn't cleaned well around the corners the joints in the bathtub. The reception staff were great.

Stayed 1 night in Jun 2025

10/10 Excellent

Erwin

26 July 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic Sofia Hotel

I come for several years to this hotel, it’s always a pleasure, all 5 restaurants are really fantastic, easy to reach. I can really recommend everyone to stay here

Stayed 1 night in Jul 2024

10/10 Excellent

William

27 November 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

close to shopping and best of all the restaurants.

Stayed 1 night in Nov 2022

8/10 Good

Paul

17 June 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Right in the middle of everything and yet comfortable.

Stayed 1 night in Jun 2023

2/10 Terrible

RALICA

5 December 2022

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No heating, when there is heating, the electricity goes down

Stayed 7 nights in Nov 2022

2/10 Terrible

Niki

11 February 2023

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This is the worst ever so claimed 5 star hotel…. I’ve to changed my room 4 times in the middle of the night, first night stayed already told them no telephone in my room (no room service!), lights flickering, corridor lights doesn’t even work, coming bk in the evening nothing changed, complained changed my room, which is exactly the same, went down to change my room again, this time the entire socket where u supposed to place the key card for electricity felt completely off… upgrade again to an ensuit for me… n no heater in the room… n it’s -10 outside!!! Plus it’s already 02:00am!!!! Ridiculous!!!!!

Stayed 3 nights in Feb 2023

2/10 Terrible

Albena

30 May 2023

Disliked: Cleanliness, property conditions & facilities

I don’t recommend this property - the bathroom was not clean, we found dirty socks near the curtains, the door card reader was reading that needs housecleaning service (it was in red) but the front desk told us it should be like this. On top of it the morning of the check out someone enter our room (not a housekeeper I think it was a guest of the hotel) while we were trying to leave. Absolute disappointment. The hotel has plenty of good rated restaurant we wanted to try. The coffee bar/garden area didn’t seem to welcome anyone and made us feel uncomfortable. Not knowing what type of espresso they serve, not knowing what desserts they offer, and served us warm water - 10 min later the ice came but it wasn’t needed anymore. The Italian restaurant was good - atmosphere great, cocktails very presentable, food was just ok. I’ll be contacting the manager of the hotel to address my complains about the stay itself.

Stayed 1 night in May 2023

8/10 Good

Verified traveler

3 June 2024

Liked: Room comfort

Ok nothing special!

First we got scammed by the taxi driver from the airport, he charge triple price from airport to hotel. We told the receptionist about the story, and she said we had to pay 8 Lev for city tax, are you sure about that I said ? And she said yes, a nice lady in check in. Have her a 20 bill, and got 10 back??!! And I said this is not right ? Well she didn’t got any coins?? First told about the taxi driver, and then the receptionist is doing the same thing?? Really bad experience!! Suddenly she had coins! Hotel is good, nothing special - breakfast is ok! Staff is more into checking private phones than doing service, at breakfast. Also the bar tender didn’t have coins, so he got 4 Lev in tips, even a tip is something a guest gives for good service, this guy just took it. The people in charge of this place should provide staff with coins - it gives a bad picture of the whole experience been a guest there!

Stayed 3 nights in May 2024

2/10 Terrible

Mario

18 September 2022

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible stay in hotel Marinella

Don’t even think to stay in this please not friendly personal the rooms are disgusting food is terrible it doesn’t work even one star stay away from this place I will upload some pictures to see what kind of conditions are the rooms. we wait I 2hr to check in… in the middle of the night we come back to the hotel we have to wait for hour and a half for someone to open the room. The key was not working. on the checkouts I have to wait another two hours because they told me that my booking was not complete and they want to charge me additional $150 I have to stay on the phone for hour and a half with Hotels.com and with the hotel representative the clear what’s happening in one that way they want the double charger.. all the hotel representatives Treat us like we going their home not in the hotel like we’re going there home without any notice to stay there. Complete disappointment disaster never go back to this place

Stayed 1 night in Sep 2022

4/10 Poor

Shirlynne

20 September 2022

Liked: Amenities

Disliked: Cleanliness, staff & service

I went to check in and the staff member asked me for my ID. I gave her my military ID, she scanned it and I guess the scan did not work and she asked me for another ID. I gave her my driver’s license. She scanned it and apparently the system did not take it either. So she asked for my passport. As a Soldier we don’t have to travel with passports we travel on our orders. So I told her I did not have a passport for her. She start yelling and arguing with me about the ID. I politely tell her that I have two IDs which is more than most Americans. I can not help that her system is not accepting them. She stated she would have to register me under her name but I had to get out first thing in the morning. I told her absolutely not and to get me the manager. Which she did not do. Eventually she gave me the key to the room. When I got to the room, the bed was unmade, urine was in the toilet and there was a cup of coffee there. I went back down to the desk and showed her pictures of the room she sent me too. She then gave me a new room key with a discount card for a massage. She never apologized for her behavior. The next morning I came down and requested and extension to stay in the room because my meeting was going to go over, the gentleman at the desk said I was good to stay until 2pm. Housekeeping shows up at noon and says they thought I checked out. So I just left. I would not recommend using this hotel unless you have a passport.

Stayed 1 night in Sep 2022

2/10 Terrible

Gianluca

6 October 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Da evitare per le camere vecchie e tristi. Letto il peggiore che abbia trovato nella mia vita. 2 stelle altro che 5 stelle

Stayed 2 nights in Oct 2025

10/10 Excellent

Ross

5 October 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Atmosphere

Stayed 16 nights in Sep 2025

4/10 Poor

Dogu

21 September 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

They have a unprofessional services. Also their staff are arrogance.

Stayed 1 night in Sep 2025

8/10 Good

Vincenzo

22 August 2025

Liked: Property conditions & facilities

Hotel buono alla All solo inglese ….

Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveler

2 August 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel. Very spacious facilities. Beautiful garden. Unique design.

Stayed 4 nights in Jul 2025

10/10 Excellent

Eelco

11 May 2025

Liked: Amenities

A busy vibe all around. Choice of restaurants inside (i picked the Italian). Good food! Friendly staff. I had a room on the 16th floor. Great view, but in hinesight the 2th floor might have been more comfortable, due to the nightclub on a floor above the 16th. The bass was resonant in my room

Stayed 1 night in May 2025

8/10 Good

Aymen

4 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great garden and good options

Stayed 1 night in Apr 2025

6/10 Okay

Josef

24 April 2025

Liked: Cleanliness, room comfort

Disliked: Staff & service

Nicht mehr 5 Sterne würdig

Zum dritten und leider zum letzten Mal im marinela: gutes Zimmer, aber das Hotel braucht unbedingt einige Erneuerungen/ Investitionen und vor allem freundlicheres weniger hochnäsiges und besser ausgebildetes Personal (ausnahme Japanese restaurant)

Stayed 2 nights in Apr 2025

10/10 Excellent

Yurii

28 February 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very posh hotel if slightly dated, superb pool and other facilities, conveniently located on the metro line three stops from the center.

Stayed 11 nights in Feb 2025

10/10 Excellent

christophe

25 January 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mooi hotel met veel opties om te gaan eten. Mooie tuin en goede service

Stayed 1 night in Jan 2025

2/10 Terrible

Jamil

19 November 2024

Disliked: Cleanliness, staff & service, amenities

This was the worst hotel I have been to in years. My room phone 1624 was not working for the whole 5 days I stayed there. I could order anything from the room. If I needed anything from toothpicks to an emergency kit, I had to go downstairs from the 16th floor. I reported it every single day, sometimes twice a day. They wrote it down on papers and never did anything about it, like never. It was the worst trip and stay asides the gym facility and friend staff that bit was terrible considering I paid more than $1k for 5 nights in a junior suite that was broken. The hotel is not worth it at all.

Stayed 5 nights in Nov 2024

8/10 Good

daniel

17 November 2024

Liked: Staff & service, property conditions & facilities, room comfort

Disliked: Cleanliness

Good value for price

Cleaning room was terrible , did not wash coffee cups , did not clean well

Stayed 3 nights in Nov 2024

10/10 Excellent

Yurii

16 November 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent pool and gorgeous lobby.

Stayed 6 nights in Nov 2024

4/10 Poor

daniel

22 September 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

i know this hotel many years , in last few years condition of property has gone to very bad one ! maintenance not really existing , very poor service , cleaning room service bad - they simply dont clean anything , asked for wake up call they forgot ... only good thing we were upgraded to bigger room but aircon was not working ...parking extremely expensive

Stayed 3 nights in Sep 2024

6/10 Okay

david

5 July 2024

Disliked: Staff & service

The public areas are lavish but service levels for a 5 star international hotel were dreadful. It felt like a load of concessions rather than a joined up business. I was told I couldn’t sit in the bar area by the spa as I had bought my drink at another bar. That’s absurd. A few weeks of training could solve a lot of the problems.

Stayed 3 nights in Jul 2024

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