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"The staff was very courteous. The moment we stepped into the hotel, we were greeted by a kind staff member, Deysy. She was professional through and through, understanding, and explained things in detail. The staff at the restaurant were also attentive and pleasant, & the food delicious! The staff at the parking lot were also attentive and very kind. Overall, the staff is service-oriented and service-conscious, and it's appreciated. Pro: Hotel View. Customer Service. Transportation. Food quality. All amazing. The restaurant's food is truly tasty. Cons: There was no early check-in. I understand it is based on availability, so this is not the hotel's fault. Construction by the pool and on the outside shower. If you don't mind the noise, then you're fine. The workers do take breaks which means they are not doing non stop construction noise which is good for the guests. My hotel room was tucked in with no view. The lighting in the room is dim. I was not able to turn on the middle fan light. I could have asked for assistance but it was not a major inconvenience—just something for the hotel to know of. Not having a room with any view can be fixed by just stepping out of the room and hanging out at the restaurant or the pool. "

"The room was clean, spacious. It felt like an apartment. Omg the itzalco volcano right there. It was amazing, the pear dessert so good. The staff was so attentive and friendly. I had a massage and ingrid was so nice. Sje came to my room with the massage table and aromatherary. I will definetly come back."

"It was quick friendly staff nice quiet place, also clean room"

"The room was clean and comfortable with AC and hot water in the shower. All the staff was really kind."

"Hotel is great! Staff is excellent, pool is super clean, breakfast buffet, coffee and water 24/7. Room is comfortable and spacious. We will definitely be back "

"This place was one of my favorites, I love the nature of the place the room and all arounded, the restaurant was big and a varieties in the menu, typical salvadorean food which I love it"

"Clean room , amazing staff , delicious food "

"Beautiful surroundings, wonderful cabin (#3). Great cleaning and service overall. Food was very good, especially the whole snapper and cali"

"Great staff"