"Very disappointed. Service appalling, especially in bars and restaurants.
Reception staff very friendly but not helpful. ‘Computer says no’ quite often!!!!
Our room was perfectly acceptable and we had a lovely view of Mayon volcano.
Tried to book shuttle bus back to airport as we arrived but told it was full. The day we were leaving about to book a Grab taxi they rang and said shuttle waiting for us. That is typical of what we experienced. This is not a luxury hotel by western standards but probably is by Philippines standard."
"Weve been frequenting this hotel this past weeks.. staff are respectful and attentive, the food selection is far better from our previous stays. Shops and other govt offices are nearby and accessible."
"Staff was courteous and gave excellent customer service! Air conditioner remote did not work for the first day. There were ants in the room. But overall we enjoyed our stay."
"No pool. No elevator.
Staff one is ok
Getting to the room on 3rd level is not good. Construction going on, I had to walk on a man made bridge to cross to go to the room. I was scared"
"The property is very clean. The staff are very courteous, professional in dealing with their customers, exert their best efforts to make their customers feel at home away from home. We will stay here again on our nest trip."
"This place is very convenient if you are interested in whale watching. This hotel
is very near the activity center for whale watching. The staff were very accommodating. They let us do early check-in. Thank you very much!"
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