Search Chalets in Souanyas

"Staff were pleasant. We were a bit disappointed in the size of the room. We thought that with the hotel catering to skiers with all their equipment that the rooms would have been bigger. "

"Beautiful location, lovely staff, incredible valley view from the room. Road tricky for night driving. Hotel dated but comfortable. Food excellent but restaurant menu limited. "

"While the property is nice and the location is as good as advertised, the stay was very subpar, highlighted by two glaring problems: 1) Absolutely no staff on Sunday for our arrival. No front desk staff to check in, no guest services for questions - nobody. 2) No air conditioning made the spacious room uninhabitable, and sleep was incredibly hard to come by during the terrible heatwave that the region was experiencing when we were there."

"The check-in experience was a bit challenging since the staff only spoke French, but things improved significantly when the front desk lady used her cellphone to translate, which made the process smooth and comfortable. The breakfast was good, and the location was perfect for us — we were visiting Andorra and also wanted to explore parts of the French Pyrenees. The only inconvenience was that the rooms didn’t have air conditioning. However, the outside temperature was pleasant enough to enjoy a nice breeze in the room."

"Hotel in dire need of an update. Staff varied from rude to nice."

"Did not meet expectations for described "panoramic" room. The room had a tiny terrace facing the rear of the hotel onto a hillside. No view whatsoever. "

"The location of this hotel is fabulous and we love the option to get family apartments with multiple rooms and different bed configurations. However, we were surprised that some basic amenities were not provided. For example, there is a coffee machine but no filters (maybe a French press would be better - no need for filters). Also no large bowl for salad and nothing that can go in the oven (baking tray, casseroles). No dishwasher tabs or dish soap or dish towel, but they do expect guests to do the dishes. The dishwasher takes hours, making it impossible to do dishes and put them away (as requested) after breakfast but before checkout. We'll be aware for next time, but it would have been good to have more communication about this. Also when we arrived we were given an apartment that hadn't been cleaned. They quickly gave us a different one that was clean, but unfortunately didn't have as nice a view as the original one given to us. "

"Great location for touring the Pyrenees. Very friendly and helpful staff "

"Great breakfast! Nice hiking opportunities, we walked for 6 hours and could go much further if didn't forget to take sufficient amount of water. "