Is The Downtown Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Downtown Hotel?

Self parking is free at this property.

What time is check-in at The Downtown Hotel?

Check-in start time: 2:00 PM; Check-in end time: midnight. After-hours check-in is not available.

Does The Downtown Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 40 per person applies.

Where is The Downtown Hotel located?

Situated near the beach, this hotel is steps from Windward Islands, Church of the Assumption, and Zaka Art Cafe. Pitons Management Area and French Wall Trail are also within 15 minutes.

The Downtown Hotel Reviews, Deals & Photos 2025

10/10 Excellent

Maryjane

29 July 2025

Liked: Cleanliness, staff & service, property conditions & facilities

There was AC,very friendly human beings,I sleep like a baby Thank you we will be back

Stayed 3 nights in Jul 2025

10/10 Excellent

TONYA

29 August 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Shopping stores in the same building

Stayed 3 nights in Aug 2025

10/10 Excellent

Martin

16 February 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Friendly helpful staff. Large, clean but slightly tired rooms. Convenient location for all attractions in the south of the island.

Stayed 7 nights in Feb 2023

8/10 Good

Fleur

16 April 2023

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

good budget location downtown close to the water taxi pier to the beaches. Room was airy and comfortable with good working AC but fridge and bedside lamp did not work. Parking is difficult in the street.

Stayed 1 night in Apr 2023

4/10 Poor

Chaniel

14 October 2023

Disliked: Staff & service, property conditions & facilities

This property did not hold up to it photos or reviews as well as the the commodity that it says it offer there was no free microwave, the refrigerator was dirty also the shower the shower plastic was very dirty. This stay was very disappointing.

Stayed 4 nights in Oct 2023

2/10 Terrible

Sarah

27 February 2023

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This hotel was awful. The reviews online are likely from people who live in the area. The hotel does not have parking and the village has almost no parking available. Once we found parking, we got mugged walking 1 block from the car to the hotel. The bathroom has no light, was dingy/unclean and even the hotel room had a broken AC and coffee spills on the floor that were not cleaned up. Do not stay at this place. Waste of money.

Stayed 3 nights in Feb 2023

6/10 Okay

William

8 March 2023

Liked: Staff & service

Water view phenomenal. Brief hours at front desk. Street parking only. Bring toiletries.

Stayed 4 nights in Mar 2023

10/10 Excellent

Fey

25 March 2020

Liked: Cleanliness, staff & service, property conditions & facilities

The Downtown Hotel is at a convenient location. The beach is a five minute walk. Restaurants and shops are within walking distance. Bring your own shampoo and hair conditioner. Also, the hotel rooms only have Type G outlets.

Stayed 3 nights in Mar 2020

10/10 Excellent

Sanam

3 March 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

The stay was lovely. The staff is wonderful and caring about their guests and they seem very happy to be apart of this coorporation. My stay felt like a home away from home. The hotel is attached to a shopping center which makes it very convenient to buy all your shopping needs. The hotel also have a lot of parking so it made it convenient for my guest to park. The room is spacious the balcony is beautiful and I stayed at the Mountain View and sea view which was equally as gorgeous. The room service for cleaning was great, they also provided cleaning service which I appreciate a lot since I stayed here for some time. There is a beautiful pharmacy, a couple of clothing shops, duty free like shop which is also nice for guests to use. The air conditioning system worked perfectly. The hotel rooms also provide a refrigerator and microwave which I used quite frequently so was happy about that. The beds are nice and comfortable. The closet is spacious and also the drawers in the room are beautiful. There is a heating pot I loved to use as well. I feel overall very pleased with this trip and I would like to recommend it for anyone that is looking for a fun relaxing holiday by themselves or their loved ones. I want to thank hotels.com for the recommendation and making the hotel visible so I could enjoy it. I really also loved the grocery stores and shopping around the hotel, the local people here in Soufriere are so kind and they make you feel very welcomed. Thank you very much.

Stayed 1 night in Feb 2020

10/10 Excellent

Sanam

27 February 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thank you

Loved the staff the room and location. Felt very comfortable coming back and forth. Lovely location ocean view and view of the mountain is phenomenal. I will recommend this place to friends and family. I wanted to thank hotels.com for the recommendation. The shower pressure was very good the air conditioning worked perfect. The fridge and microwave really was convenient for the days and nights I wanted to stay in and relax and have a hearty meal. The balcony is one of the most beautiful features. The maid was very friendly and kind, she did a great job cleaning and you can tell she is happy to be apart of the staff. The front desk really helped with recommending restaurants. I love the fact that you walk out of your hotel room and everything is right in front of you, supermarket,clothing stores, souvenir shops are lovely. The mall in the hotel is beautiful and I really appreciate that there is a restaurant that is opened till late. The mall has everything you need a pharmacy included. This hotel reminds me of a home away from home and there is nothing I can say that needs to be changed or altered. You also get a good feeling and energy once you first walk into the hotel. You feel that everybody really cares for each other and I really am so lucky to have had this experience and will come back with my own family one day. I feel a feeling of motivation as well because everyone is relaxed while they are at work with smiles on their faces which gave me a very good feeling inside.

Stayed 1 night in Feb 2020

4/10 Poor

MK, Wisconsin

18 February 2020

Disliked: Cleanliness, amenities, property conditions & facilities

TV wasn’t connected/working and there was a mouse in our room! Soufrière was not a nice town either.

Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

18 January 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel serves all the basic needs for a stay in central Soufriere. It is on the top floor, above a small shopping mall, which gives great views and helps with reducing the street noise. Centrally located, there is a supermarket, ATM and bars/restaurants very close by. All staff were helpful and welcoming, including the security downstairs. There is no lift if you have lots of luggage or mobility issues.

Stayed 14 nights in Jan 2020

10/10 Excellent

Verified traveler

7 April 2019

Liked: Cleanliness, staff & service, property conditions & facilities

Incredible location for a fraction of the price of the resorts in the area. If you want to experience Soufriere without getting a taxi every time you want to go anywhere, this is the place to be!

Stayed 5 nights in Mar 2019

8/10 Good

Verified traveler

10 February 2019

Liked: Cleanliness, staff & service

Downtown location. Close to water taxis. Several restaurants. Great for immersion in St Lucia culture. Grocery store nearby. View rooms (8) see the Petit Piton and Caribbean Sea to the west. Great sunsets.

Stayed 5 nights in Jan 2019

8/10 Good

Verified traveler

27 December 2018

Liked: Cleanliness, staff & service, property conditions & facilities

Hotel in Downtown, close to everything, even the diamond gardens. Staff very welcoming and professional. Affordable and enough, not a resort Hotel proche de tout, meme des diamond gardens. Personnel accueillant et professionnel Ce n'est pas un resort mais il est suffisant and pas cher

Stayed 4 nights in Dec 2018

6/10 Okay

Verified traveler

20 September 2018

Disliked: Cleanliness, property conditions & facilities

It’s very quiet but the floor in the room should be cleaned better. Too much steps to carry heavy suitcase up and down stairs.as I had an injury going up and down stairs was difficult

Stayed 3 nights in Sep 2018

8/10 Good

Jo, England

8 September 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good value for money hotel

If you want an authentic experience of st Lucia stay at the Downtown Hotel. We got the holiday at a good price which made it affordable to stay in st Lucia. The hotel is at the top of the shopping centre In the small town of soufriere. The room we stayed in was overlooking the town and was spacious and clean. If you pay a bit more you can get a room with a sea view overlooking the harbour which is a quieter. The hotel is a budget hotel but the rooms have excellent air conditioning, hot water, cable tv,a fridge and microwave. For eating we went to The Dream Bar just down the road and Fedo's which is a longer walk both being excellent for local food at good prices. The Sulpher springs and Diamond falls are not far. There are two larger supermarkets, banks and local bakeries . There are plenty of people offering boat trips and other tours around the island. Like everywhere make sure you get the right price.

Stayed 10 nights in Aug 2018

6/10 Okay

Phil, Suffolk

8 April 2018

Liked: Cleanliness, staff & service, room comfort

It is indeed 'the downtown hotel' of Soufriere!

Good enough room - we had 2 double beds and a brand new a/c unit to keep us nice and cool in a large room with ok bathroom facilities. Kettle, fridge and microwave. Large flat screen TV with plenty English channels! No hotel facilities to speak of, other than the helpful staff but it is in the middle of town. It's fine for a night or few, but not a bargain in my opinion.

Stayed 2 nights in Mar 2018

8/10 Good

Pierre, Montreal, Q.C., Canada

19 February 2018

Liked: Cleanliness, staff & service, room comfort

Nice Balcony...Great view...

The hotel is on the fourth floor, so lots of stairs, our room was on the side of the piton/sea view so the view from the balcony was really amazing. The staff is very accommodating, they do listen to you and act accordingly as long as your requests are reasonable. There is a new sandwich place, a drug store, a grocery and lots of other very convenient shops right in the same building and many around the hotel like the new Tik Tak bar & souvenir shop, a small vegetable & fruits market where locals sell their products. The location of this hotel is perfect, I would say it is in the heart of St.Lucia because it is near all the main attractions of the island. So you wouldn't need to rent a car. No bedbugs or any other bugs, there were some very tiny little ants on the balcony, not many and they stayed on the balcony, never crossed the balcony door into the room. In the span of our two weeks stay, we had two or three days of very loud music in the evening and at night, because of a night club without walls or ceiling near by. but the music stopped around two a.m. at the latest. Among all the visits we did, the one to Morne Coubaril Estate was the most enjoyable thanks to the beautiful scenery and to our very kind, knowledgeable and competent Guide Mrs. Sendyann who was able to answer all our questions with great detail & precision. Over all , we really enjoyed our second trip to this one of the most beautiful islands in the world.

Stayed 14 nights in Feb 2018

8/10 Good

Verified traveler

6 January 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay inexpensivly to explore St Lucia. Not a fancy resort but extremely functional and conveniently located.

Stayed 8 nights in Dec 2017

6/10 Okay

jw, uk

27 November 2017

Disliked: Property conditions & facilities, room comfort

In middle of town

Room outdated with TVs not working, shower curtain torn and shower down to a trickle. Comfortable bed and in middle of town , cleanliness ok. Acceptable for a budget hotel.

Stayed 3 nights in Nov 2017

8/10 Good

Verified traveler

21 November 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good choice at a great price.

Good choice in the heart of La Soufriere. The area can be a little noisy, especially on a Friday night, but it is to be expected for being at the center of things. The rooms are large and air-conditioned, which is a big plus.

Stayed 1 night in Nov 2017

6/10 Okay

otmar

2 November 2017

Liked: Cleanliness

Huge room with great view over Petit Piton, Caribbean Sea and harbor bay. Bathroom needs better lights and face basin. Guests need to be mobile as rooms are at 3d floor with no lifts. Room overlooking town to the East can be noisy.

Stayed 3 nights in Oct 2017

2/10 Terrible

kako, st. lucia

7 September 2017

Liked: Cleanliness

Disliked: Property conditions & facilities, room comfort

Too much Going On

Well I booked this hotel for 1 Night Thank Goodness! Where Do I Start... First The lady At The Front Desk Was Nice Enough But She Talked Too Much I was Tired And just Wanted TO Rest, she Kept GOing On And On When She FInally Left THe room I Looked Around The Room and it wAs clean eNOugh But all Of The Appliances ANd Furniture HAd sEEn better days. I Acutally Booked a room With A King Sized BEd but SHe PUt us In with 2 Double Beds WHEn i asked about It She told ME That The KIng Rooms Ac Was NOIsy So I Settled For THE double ROom. The Beds Were REally Unstable And Very Noisy All Night i Was TWISting and turning Because Of the extremely NOISy road Practically right OUtside The Room FROM SPeeding VEHicles To community Residents SCREaming and cussing AT each other from late night to really early hours of the morning (4am) Also although THe Ac Unit Was New And Fairly Quiet The Light From the Temperature Digits On the Unit Was Sooo Bright IT was All I Could see When MY Eyes Were Closed. There was also no cable on The tv. when I was finally ready to check out i went to the shower to get ready and there was a roach in the shower. I must say I did not quite enjoy my stay. But the area is really beautiful.

Stayed 1 night in Aug 2017

8/10 Good

Bill, Fort Wayne, IN

12 April 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Central location, good value

Location was great for exploring the Soufriere region. We had a rental car and there was usually a place to park on the street close to the hotel. The staff was very nice and knew the area very well. The room was spacious, clean and the AC worked well. There are no 110v outlets in the rooms but we were given a transformer and a hair dryer at check in at no additional cost. We were lucky to get a room with a view of the Petite Piton and the beach. There is a street party one block away on Friday nights with very loud music till around 1 am. We joined them instead of complaining...great street food and cheap Piton beers. Tell the beggers 'No' and they go away. The hotel has security guards on duty in the evenings. They lock the main doors into the hotel at midnight. They are still around after midnight, but it is best if you talk to them and the front desk if you plan on getting in after midnight. Wifi worked great as did the small refrigerator. There was plenty of hot water for showers and the TV worked fine. Grocery stores, the hospital, fire and police depts, Hummingbird Beach and many small restaurants are all within walking distance. All in all, a great place to stay for the price.

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