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"Great hotel right off the toll road. Ashley was the front desk attendant when we checked in. We went to the room and realized we had booked a smaller room than we thought. We thought we had booked a suite with a separate bedroom. I went down to speak with Ashley about my mistake, and she politely upgraded us to a suite at no additional charge. Incredibly nice hotel. The lobby, rooms, and exterior were well maintained and I would highly recommend this hotel to anyone staying in the Springfield area. "

"Third time staying love the pool, and the staff is always ready to help with a smile. This has become our family’s spot. Kudos to housekeeping for the great job they do. A++"

"1"

"Nice stay, the room and other spaces were clean and up-to-date, the bed was comfortable. The room I had was not fancy but perfectly adequate. Hotel was quiet when I was there. Staff was very friendly and helpful, the breakfast was simple but tasty and convenient. Overall a nice experience at a reasonable rate."

"Everything was great "

"Overnight stay in Chicopee, MA on the way to Cape Cod from Michigan. Have a long history of staying with Hampton Inn. Always very comfortable beds and clean rooms. No exception in Chicopee. Staff was attentive and professional. Thank you!!"

"Great, clean "

"Stayed at this hotel several times over the past 15 yrs for business. I return due to the amazing service, quality of room, and consistency!"

"The staff person who checked us in was very helpful."