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"From the checkin with Cassandra (also had previously spoken by phone with Cassandra prior to arrival to make a room location request, she was wonderful then, too) and Alyssa (newbie staff trainee) along with asking advice with front desk Karli the next night(she gave us excellent directions and suggestion about other local places to visit) the 2 Welcome Center staff members (forgot to note names), the lodge restaurant hostess, waitress and cook (such a great experience of service with quality and quantity of the food- lightly corneal coated fish dinner one of best), Bat cave tour guide Jamison (such an excellent job with her fun interaction with the us while delivery on an amazing education of cave history) everyone was superbly dedicated above and beyond to make sure our experience at Carter Caves was memorable not only for the uniqueness of the beautiful wonders of the 7 natural bridges ( also told by Cassandra to take the short trail behind the welcome center to the largest natural circular bridge, if you only visit one, because of its extended size and curvature with walk thru ability it’s more picturesque) and the different cave options to tour, all set in the beautiful Eastern Hills of Kentucky….. the trip became so much more enhanced and delightful with the generosity of the experiences we had with every interaction with the staff whom genuinely feel like they are welcoming you into their home and family for a few days! Wonderful experience especially memorable! "

"Pool and gym are both out of order!!"

"Absolutely one of the very best Holiday Inn stays. Room was amazingly clean and comfortable as always. Hot and pool open 24 hours and very clean and stocked with plenty of fresh towels. Breakfast was hot and restaurant quality. Couldn’t be happier! "

"Very friendly staff and very clean. They accommodated our needs. We enjoyed our stay. We will be back! "

"Recently updated, clean, very nice room. "

"Clean, beautiful and modern hotel with great staff. Winchesters was delicious and was impressed on how the staff treated everyone they interacted with."

"The staff is wonderful and very accommodating. They took care of every request I had & made me feel at home. I was there for a small birthday sleep over for my 10 year old daughter & a couple of her friends, so we used the pool a lot. We had it to ourselves mostly. It was well taken care of & really nice. At one point the maintenance man came to clean the filters & he brought out toys for the kids to play with in the pool. He doubled the pool fun & made their day! The beds are very comfortable. The room & bathroom are spacious. There’s a nice breakfast in the morning. Truly no complaints. It’s a nice place to stay & the staff make it even better. I’ll be back for sure!"

"Price was reasonable and for a clean place to stop over just to sleep the beds were amazingly comfortable "

"Another great stay and I liked the room. The desk clerk was so nice and knew what room I wanted and made me feel like I was welcomed there. It’s always a quiet stay with them and this one was no exception "