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"From the moment we arrived, our experience at SpringHill Suites Richmond Hill was top-notch. Del greeted us with such warmth and even got us checked in early, which was a huge plus! We were traveling with our dog and were thrilled to receive the cutest doggy welcome gift—such a thoughtful touch! The room was incredibly spacious and perfect for our family of four (two adults and two teens). The general manager, Denrick, went above and beyond by sending a personal text to check in on us during our stay—excellent customer service! They were upfront about potential train noise, but honestly, we didn’t even notice it. Peaceful, pet-friendly, and packed with Southern hospitality… this hotel deserves every one of its five stars! "

"Whirlpool tub in room, out of order and being removed. Swimming pool, out of order, carpet in room was wet."

"I was very pleased. Check-in was fast and easy. Reasonable rates."

"From the time I checked in the host were so friendly and every time I left and came back they were the same. The hotel was clean and comfortable."

"Coming in at night to fresh chocolate chip cookies was an added treat"

"Clean and comfortable"

"Nice room, good internet. Very clean. Just stayed one night but it was comfortable. Also has EV chargers."

"Nice rooms"

"Room was clean but the bathroom could have been a touch cleaner. Pool was clean and they provided extra towels in the pool area. Convenient dining to cracker barrel and long horns. "