"There was a huge cockroach in the shower."

"The resort itself is beautiful, and the pools and grounds are great, but our stay started and ended with frustration. We arrived around 11:00 a.m. knowing check-in wasn't until after 4:00 p.m. I wasn't expecting a room early, but I also didn't expect to wait until 5:45 p.m. We spent nearly seven hours waiting, checking with the front desk throughout the afternoon while my young son grew more and more exhausted. By the end, he was lying on the lobby floor because he was so tired. We were told...