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"Waterpark and the free shuttles to Universal were the selling points. Unfortunately the Waterpark costs $25 per day per person to use and not included in room charges. Also, they don't provide enough shuttles to get everyone to universal at park opening and the last shuttle runs before closing of the park. Lastly, undisclosed surprise $30 daily resort fee. Also staff is super slow at check-in and only interested in selling you a timeshare. Rooms were large but weren't super clean. Would not stay here again. "

"Everything was great "

"The place is right in the center or the actractions. "

"The rooms need to be renovated our rooms smell very bad"

"Nice amenities for kids, big room, comfy beds"

"Great resort for a weekend getaway!"

"Clean "

"We had no hot water for over one day so no showers. The lighting in the rooms was terrible. However the rooms were clean. It was raining so we did not use the pool. The location is central to most places and the cost is low. "

"We had a mixed experience at the hotel. Service could be improved — on our first night, we called the front desk multiple times for extra pillows and blankets without getting an answer, and one day our room was not serviced at all (we would have expected at least the beds made and trash removed). The biggest drawback for us was the food. While we understand the challenges of serving large volumes, the offerings felt repetitive and of low quality, both at breakfast and in the afternoon. The coffee in particular was very weak. Food and beverage prices at the kitchen and bar also felt difficult to justify given the quality. On the positive side, the room itself was comfortable and quiet — we requested a higher floor and slept well throughout our stay. The pool, hot tub, and splash pad were enjoyable, and the kids had a great time. One thing to note: parking is an additional charge, which was not clearly communicated upfront. The hotel was also quite busy during spring break, which impacted the overall atmosphere. Overall, while the stay had some highlights, the food quality and service inconsistencies would make us hesitate to return."