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"Firstly, the hotel itself is exceptionally well designed. The layout, the interiors, the artwork, the pools and lounges, and the overall attention to detail are genuinely impressive. Every element feels thoughtful and beautifully executed, creating a really special atmosphere. When we arrived, we received a fantastic welcome. The reception team greeted us warmly with a glass of sparkling wine, collected our luggage from the car, brought everything to our room, and even took our ski equipment down to the ski room — something we’ve never experienced before. It immediately set the tone for a wonderful stay. On our first evening, the service was again outstanding. Your staff were incredibly attentive, and they introduced you to us as the owner. When you kindly came over to our table, I confess I didn’t fully realise who you were in that moment, and I’m a little disappointed in myself — had I known, I would have loved to speak with you properly. From a customer-service perspective, what you’ve created here is extremely impressive, and I would have enjoyed telling you that in person. I run a software business in London, and I would be extremely happy if my customers’ experience was anything close to what we have experienced here. A few members of your team I would like to give special mention to are Anna at reception; our waitress, whose name I regret I didn’t catch but who I believe is Slovakian; the Greek barman; and the gentleman who I assume is the restaurant or front-of-hou"

"Very vintage hotel a lot of history best in north Italy!"

"Excellent customer service, they offered an upgrade at their sister Boutique Hotel Badhaus. Beautiful, modern, centrally located with a private parking. Their stay conviniently includes a Südtirol Guest Pass, complimentary drinks and a delicious buffet breakfast. I highly recommend it to anyone visiting the beautiful town of Brixen/Bressanone."

"STAFF IS REALLY SPECIAL"

"We had a great stay here. Traditional Alpine 'House' Rooms a good size and with a balcony. Food too was very good, both evening and breakfast. Located in a small quiet village but not far from the main road, so not isolated. EV car charger too, so I was happy"

"Clean and nicely decorated "

"LOVED our stay, dying to go back. Incredibly thoughtful and attentive staff, luxe experience and services, great range of scheduled offerings for guests. Wonderful food for breakfast and dinner. 10/10 all around "

"The best hotel for perfect relaxation "

"Great amenities and large spacious room. Restaurant attached was great and breakfast included was delicious. "