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"Good stay good location "

"Great place and staff"

"It was a very nice hotel"

"Super location and very helpful and friendly staff at reception - thank you Sara!"

"The evening male front desk receptionist provided excellent services. He was always very friendly and went out of the way to give me excellent recommendations and directions."

"Gian, the receptionist, was amazing! Super friendly and explained everything easily!! We recommended "

"We arrived at the hotel very late, to a friend of Welcome and the offer of room service for some drinks, as the hotel didn’t have a bar The staff kindly helped us to get our bags to our room which is very spacious and clean, although a little bit tired in decoration. However the excellent location of the hotel in the historic centre overlooking the river more than made up for the decor. A pleasant buffet breakfast was included in the price. All of the staff were extremely helpful & friendly. I would happily stay there again "

"Night receptionist grumpy, rest of staff where ok. Able to store luggage when arrived early, very close to station and the tower. Good price and had good sleep, coffee good at breakfast"

"Met by Sonia in reception who was just so very helpful. Hotel provided us with bikes to explore the town. Such fun. Then Ricardo helped us get tickets to the Puccini concert in the San Giovanni. We loved Lucca and it was in no small part owing to the lovely people we met in the hotel and in the city. "