This is not a house/hotel/condo it is an OFFICE Building. This "suite" is on the second floor of an office building.You must enter and walk through the lobby, with parts of a spam on both sides of you . There were men in bathrobes standing in the glass doors of the spa. Upstairs, the suite, had multiple rooms and a "common area". We thought the bunch of us. 1 Grandma/1 couple with 2 kids Aunt and Uncle, could each have a room and enjoy some family time in the common area. It was really a waiting room, then we found out we didn't have the 4 rooms we booked, we only had 3 and a random person would be in the fourth. The manager offered to but us up in a Marriott, but the point was to stay together. After dropping our bags, we went to dinner, upon returning there was a loud class going, right next to our room. Tried to give the kids a shower to get them to bed, no hot water. One TV from the 3 rooms didn't work. When calling the manager, she would hand to phone to someone else, and we were told they might be there in 25-30 minutes to "fix" the hot water. We left