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"We enjoyed our stay even though we lost our specific room booking. Our flight was delayed and our check-in was after midnight. We were given a nice room but on the 4th floor where the traffic noise was definitely heard. Restaurant was good for breakfast and the hospitality was nice!"

"all the above. from Bellman to check in to room service. amazing place and location. "

"had a great time. Goo"

"All around amazing"

"My husband and I were on our Honeymoon & we missed our flight. Meaning our third party reservation through Expedia was going to charge us for the day we missed. But when we arrived to Hotel Riu, Anderson helped us promptly. He didn’t charge us fees for the day we missed. He checked us in right away with no problems or delays. This hotel is absolutely beautiful, clean, and comfortable. The bar drinks are so delicious and they do not skimp out on the alcohol. The rooftop is beautiful, with good food, and a fun glass ledge. Also, their breakfast is included and it was delicious. It’s a perfect selection of baked goods & breakfast food. The location is also top tier. It’s close to all the shops and Starbucks Reserve Roastery. It wasn’t far from the Riverwalk, LondonHouse, and other attractions. I will be bringing my family back here. I had the best time! "

"Staff was so helpful and friendly. Rooms were clean as was every aspect of the hotel. One of our favorite Chicago experiences."

"Nice"

"Nice rooms, great price"

"Clean room, very friendly and helpful staff"