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"Clean room, staff, and amenities"

"Five star"

"The breakfast was just okay, not much variety, and only one protein choice, usually fried. The customer service wasn't great either, and I didn't feel like I got my money's worth. On my last day, they suddenly gave me a menu and said I could pick something if I didn't like what was available. I was there for four days and never got that option before. I guess it was their last attempt to fix things, but it was too little, too late."

"Good Service and Room"

"When we arrived the room was a brisk 20C. I set the thermostat at 24C, on "heat" mode. Nothing changed. Called the front desk, they sent up maintenance. After much fiddling with Google translate, he told me it was set correctly and "it just takes time". 12 hours latter, it was still 20C. When I sneezed in the room, it snowed! There was also a very strong chemical smell. If you have chemical sensitivities, I would avoid this hotel."

"Nice room nice staff Nice gym"

"Room was well worn and tired as were the sheets and towels. Staff was friendly and helpful. "

"Badezimmer nicht sauber"

"I enjoyed my stay at the Best Western Lagoon Hotel. The check-in was easy. I asked for a room on a high floor and I got it. I thought the staff at the hotel was attentive. There are two downsides to the hotel. There are only two elevators for a 12-story hotel. The elevators are slow. There are no clear signs pointing to the stairs. The other thing lacking is good lighting in the rooms. The room is dim. The bathroom mirror lighting is dim and very hard to get a good shave. Yes, I would stay at this hotel again. The views from the room are worth it."