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"Modern hotel"

"This was a frustrating stay. I booked my hotel room last minute in a location near a festival. What attracted me was the room size & kitchenette. When I arrived, I asked whether I could use my Miles&More number. I was told to do it at checkout. What I was given looked nothing like what I'd booked. It was small, dirty & stuffy w/ dust everywhere & stains on the furniture. No kitchenette, no fridge, etc. I called a hotels.com representative & they let me know my room could be changed the next morning. I went to my function, came back, & rested. I awoke w/ congestion. I showered, packed, & went down to change my room. The gentleman began to say "but you stayed a night". Yea... because I arrived at 2130 & had somewhere else to be. It turns out, they'd put me into the wrong room. I can only assume an assumption about me was made because I paid for a specific room. He asked if I had proof there was a problem with the room. I showed him pictures. Either way, it was the wrong room. I changed to the correct room & it was COMPLETELY different. You couldn't have convinced me that these were the same hotel. However, as soon as I checked the bedding, they're were boogers on the bedding. The backup/extra blanket had what looked like blood stains. I called down for a new blanket & was assured someone would come get the old ones the next morning. They didn't. When it came time to check out, they refused to add my Miles&More number. I don't think they expected me to speak up about my room."

"Nice and clean "

"Nice quiet hotel with amazing breakfast "

"The check in process is fully automated and had to wait to be cleared for my payment before receiving entry into the property. The room was nice, clean. The only issue was the window was open in the bathroom and the space got wet from rain. I received no response from the property when I reached out."

"Location and very nice ! Breakfast buffet was lovely!! Just a very classy place located in the heart of the city!"

"Great place! "

"Lots of damage to white walls in the hallways other than that excellent rooms"

"Super friendly helpful staff , they really are a credit to the hotel . Modern, Clean comfortable rooms , nice food in the restaurant at a reasonable price, excellent breakfast, parking can be a bit tight for a larger vehicle in busy times , but again staff super helpful in finding a solution. Stay here regularly and have recommend to colleagues "