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"Renovation in progress...keep it up"

"The hotel is very luxurious. Upon check in, we were greeted with a welcome drink. I didn’t the room was a family suite. The bedroom was huge and there were 2 bathrooms. The suite was too big for the two of us. However we really enjoyed our stay there. We could ask for bottled water anytime for free. We felt that we were being pampered by the staff. I definitely recommend this hotel. "

"2nd time staying here and everything's was good. Will definitely come back here if we're staying in Ferringhi next time. "

"It has restored its former glory.It had gone down badly but am so so happy now we can come back again and enjoy its peaceful and relaxing atmosphere. "

"A beautiful retreat on the sea with lush gardens and wonderful facilities. We stayed in the rasa wing and was worth the added extras. The food and service and location were excellent."

"Here are commendable points by the staff 1) Breakfast at lobby café The staff at the café clear the dish promptly. One of the staff noticed that my friend's napkin has dropped, the staff replaced with new napkin. Good service. 3) Housekeeping service Upon checking into the room, we found that the usb port is unable to charge in both bedside. Informed that staff at the reception counter, they get the hosukeeping staff to check. When we came back to the room, we found that the usb port has been rectified, Good service 3) At check out counter At check out , the staff took an extra effort to print out to show that the credit card transaction was cancelled. Good service,. In addition, while queuing to check out, there were some people that tried to jump queue by standing behind the counter instead of standing at the queue pole. The staff redirected these people to stand at the queue pole which is fair for the rest of people queuing behind. Bravo effort This the second time staying in this hotel after 3 year. the service standard is high . The hotel location is central location with malls. Highly recommend to friends "

"Very beautiful, traditional, clean hotel. You can really enjoy the local culture here."

"Steep price for a Penang hotel"

"Colonial style hotel with very nice staff and views. Spacious clean rooms and large bathroom. Buffet breakfast was excellent with plenty of choices. Love the atmosphere and the location. "