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"I wish the hotel offered breakfast "

"Great views, fantastic breakfast bar, and room was comfortable and clean."

"I will suggest anyone traveling to Banff to stay at this place. The service was excellent and the people working are amazingly courteous and helpful. The staff seems to enjoy working with energy. It is an exclusive place and have much to offer even at the property. Only suggestion for the property is that they should have microwave in the rooms or atleast at centralized locations if they are worried of fires."

"Conveniently located close to town but far enough away to be quiet. Hot tub was amazing. Staff were friendly. Room was cozy. Great stay!"

"The room is spacious as is the bathroom. "

"Great stay at the Otter Hotel-loved the hot pools on the rooftop, views of the mountains-a perfect place to enjoy your morning pour over coffee! Don't miss dinner at the Good Folk-amazing food"

"Perfect for a trip to Banff, located in the downtown area with all the local restaurants and shops. We loved the hotel, its new and the staff were great even offering us umbrellas as we ventured out in the rain. We will definitely be back here! "

"Great"

"Staff was friendly and parking was easy. Located conveniently near restaurants and downtown walking area."