JW Marriott Surabaya

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Luxury
5.0 star property
9.2

Wonderful

City elegance with spa indulgence

Elegant marble bathrooms and city views set the tone for your stay. Delight in local cuisine at breakfast, unwind at the spa, and enjoy the kids club.

Popular amenities

  • Pool
  • Hot tub
  • Parking included
  • Free WiFi
  • Air conditioning
The current price is AED 274
AED 332 total
includes taxes & fees
8 Nov - 9 Nov

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Room, 1 King Bed

A hotel room with a large bed, a desk with a chair, a television, and a window with curtains.

Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

A modern hotel room with a large bed, a flat-screen TV, and a city view through large windows.

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

A hotel room with a large bed, a bedside table, a lamp, framed pictures on the wall, and a carpeted floor.

Executive Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom

A hotel room with a city view, a dining area, a TV, and a large window.

Executive Suite, 1 Bedroom

  • City view
  • 86 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

A modern hotel room with a large bed, a flat-screen TV, and a city view through large windows.

Junior Suite, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds

A hotel room with two beds, a desk, a television, and a view of a cityscape.

Premium Room, 2 Double Beds

  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Executive Suite, 1 Bedroom, Smoking

A hotel room with a large bed, a television, a desk, and a wardrobe.

Executive Suite, 1 Bedroom, Smoking

  • City view
  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Double Beds

A hotel room with two beds, a desk, a television, and a view of a cityscape.

Executive Room, 2 Double Beds

  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 2 Double Beds

A hotel room with two beds, a desk, a television, and a view of a cityscape.

Room, 2 Double Beds

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Executive Suite, 2 Bedrooms

A modern hotel room with a dining area, a sofa, a coffee table, and a TV.

Executive Suite, 2 Bedrooms

  • City view
  • 127 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Executive Suite, 3 Bedrooms

A modern hotel room with a dining area, a sofa, a coffee table, and a TV.

Executive Suite, 3 Bedrooms

  • City view
  • 206 sq m
  • 1 bedroom
  • Sleeps 7
  • 3 Double Beds

View all photos for Executive Suite, 2 Bedrooms

A spacious living room with a large window offering a city view, a round coffee table, and a modern chandelier.

Executive Suite, 2 Bedrooms

  • City view
  • 341 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Presidential Suite, 2 Bedrooms

A spacious living area with a large window offering a city view, a dining area with a table and chairs, and a seating area with sofas and a coffee table.

Presidential Suite, 2 Bedrooms

  • City view
  • 390 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a TV, and a view of the city.

Premium Room, 1 King Bed

  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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A modern lobby with a bar area, seating, and large windows overlooking a pool.

Four Points by Sheraton Surabaya, Tunjungan Plaza

Surabaya Center
  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
9.4 out of 10, Exceptional, 320 reviews
The price is AED 242
AED 292 total
includes taxes & fees
1 Nov - 2 Nov
Four Points by Sheraton Surabaya, Tunjungan Plaza

About the neighborhood

Located in Surabaya Center, a neighborhood in Surabaya, JW Marriott Surabaya is near the airport and near a metro station. Travelers who have shopping on the agenda can visit Tunjungan Plaza and Surabaya Plaza Shopping Mall. Grand City Surabaya is another place to visit that comes recommended. Visit our Surabaya travel guide
Map
Jalan Embong Malang 85-89, Surabaya, East Java, 60261

What's nearby

  • Tunjungan Plaza
    6 min walk - 0.5 km
  • BG Junction
    8 min walk - 0.7 km
  • Heroic Monument
    2 min drive - 2.1 km
  • Grand City Surabaya
    3 min drive - 2.7 km
  • Surabaya Plaza Shopping Mall
    3 min drive - 3.1 km

Getting around

  • Surabaya Kota Station
    5 min drive
  • Surabaya Pasar Turi Station
    20 min walk
  • Surabaya (SUB-Juanda)
    42 min drive

Restaurants

  • Rawon Setan
    1 min walk
  • Uppercut Steakhouse
    1 min walk
  • The Pavilion Restaurant JWMarriott Hotel Surabaya
    1 min walk
  • Bebek & Ayam Goreng 57
    3 min walk
  • Imari
    1 min walk

About this property

JW Marriott Surabaya

  • Luxury family-friendly hotel near Tunjungan Plaza
  • Located close to Surabaya Plaza Shopping Mall and Grand City Surabaya, JW Marriott Surabaya provides a free daily manager's reception, a terrace, and an art gallery on site. For some rest and relaxation, visit the sauna or the steam room. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Free in-room WiFi is available to all guests, along with a shopping mall on site and a coffee shop/cafe.
  • Other perks include:
    • An outdoor pool and a children's pool, along with pool umbrellas
    • Free self parking, plus valet parking (surcharge)
    • Full breakfast (surcharge), a free shopping center shuttle, and express check-out
    • Express check-in, a 24-hour front desk, and multilingual staff
    • Guest reviews give top marks for the helpful staff
  • Room features
  • All 407 rooms feature comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning.
  • More amenities include:
    • Pillowtop mattresses, down comforters, and rollaway/extra beds (surcharge)
    • Rainfall showers, designer toiletries, and separate tubs/showers
    • 48-inch LCD TVs with premium channels
    • Wardrobes/closets, recycling, and free infant beds

Awards and affiliations

  • Sustainability Certifications
  • This property is certified by this third-party sustainability certification scheme: Green Key (Foundation for Environmental Education). For more information on what this certification requires and verifies, please visit their website.

Similar properties

A modern lobby with a bar area, seating, and large windows overlooking a pool.
Four Points by Sheraton Surabaya, Tunjungan Plaza
Surabaya Center
  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
9.4 out of 10, Exceptional, 320 reviews
The price is AED 242
AED 292 total
includes taxes & fees
1 Nov - 2 Nov
Four Points by Sheraton Surabaya, Tunjungan Plaza
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Frequently asked questions

Does JW Marriott Surabaya have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at JW Marriott Surabaya?

As of 23 October 2026, prices found for a 1-night stay for 2 adults at JW Marriott Surabaya on 8 November 2026 start from AED 274, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is JW Marriott Surabaya pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at JW Marriott Surabaya?

Check-in start time: 2:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at JW Marriott Surabaya?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does JW Marriott Surabaya provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of IDR 600000 per person applies.

Where is JW Marriott Surabaya located?

This family-friendly Surabaya hotel is located near the airport, within 2 mi (3 km) of Tunjungan Plaza, Grand City Surabaya, and Surabaya Plaza Shopping Mall. Surabaya Pasar Turi Station is 20 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

JW Marriott Surabaya Reviews

9.2

Wonderful

9.2

Cleanliness

8.4

Location

9.2

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 294 out of 479 reviews
Rating 8 - Good. 152 out of 479 reviews
Rating 6 - Okay. 23 out of 479 reviews
Rating 4 - Poor. 7 out of 479 reviews
Rating 2 - Terrible. 3 out of 479 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are exceptionally well trained, very hospitable and made us felt really welcomed
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional atmosphere and great breakfast
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are immaculate and clean. Staff are very friendly and professional. Breakfast Buffet is beyond imaginable. Has something for everyone.
Stayed 2 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. Clean place. Friendly staff. Great service but I believe it’s time to do some updates.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hospitality

One of the best Marriott property I have stayed. Amazing hospitality right from check in to check out including reception staff, housekeeping, restaurant and fitness center.
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super nice and helpful. I cannot remember the front desk manager name, she got my room upgraded and made the check in so smooth. Ezzi front desk manager, and Hari duty manager were very helpful in my checking out. I stayed at the hotel many times, will stay again.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay

Service is excellent from front desk team, to F&B Pavillion, especially ( Bu Indah / Greeters, Pak Wachid / guest relation, and Bu Atik / Kitchen, and of course the rest of the teams too ). Memorable stay.
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, very clean, nice fitness room.
Stayed 2 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

The hotel was amazing! Our room was huge with great facilities. The staff were helpful and friendly. The room service was great but very expensive
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hospitality at its finest!!!

We all are very impressed with how well the hotel is run. Among 5-star hotels in Surabaya and Jakarta, this hotel is the best and service truly stands out. Room service was prompt and courteous, the Executive Lounge offered excellent food, drinks, and personalized attention, and breakfast at the Pavilion was outstanding.
Stayed 9 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and good food ie. Imari and Pavilion
Stayed 3 nights in Jan 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is a bit old, but comfortable. The pool is smaller than I expected and has a lot of bugs. The accommodation itself is recommended. The breakfast was also good.
Stayed 1 night in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Provide me the early check in while available room, which was helpful.
Stayed 4 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoy the stay at JW Marriott Surabaya

I enjoyed my 3-day stay at JW Marriott Surabaya, staff was super nice. Kiki at Front Desk made my check in super easy and smooth, and Andyta, Putri, Oliv and Bima at lounge made me feel at home, they remembered all my favorite drink and foods. I appreciate their care and attention.
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most likely incredible staff
Stayed 5 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here with my family, including two kids, and our experience was fantastic. The staff thoughtfully provided a tent for the kids as a welcome gesture, which was incredibly sweet. I slept like a baby—the bed and sheets were extremely comfortable, and the room was spotless. The service was outstanding, with special thanks to Dilla, Sri, and Tulus for their exceptional care. Warm regards, Hanna
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The JW never disappoints. From the pick up to the drop off we were impressed. The check in was easy and the employees could not have been more helpful. The room was huge. We had a fabulous dinner at Uppercut which is deserving of all its awards. Fabulous all the way around.
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel! But with cigarette smell in our room

In general, the hotel was nice. The staff were attentive and the service was excellent. Good selection of local cuisine at breakfast which we enjoyed. Only issue was the periodic smell of cigarette smoke in our room even though our room was a non-smoking room. This could have come from either the aircon vents or the service stairwell which was directly opposite our room.
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was recommended to me. I got a good rate and the propery pitures looked good. From the moment i walked in it was obvious this was a quality hotel. Top quality service from start to finish. I was offer an upgrade for $50/night, i decided to take it since i was only staying 2 nights. I'm not sure but i believe my room was better, i used the executive lounge which i really enjoyed. The fitness centre i didn't use but i should've. I can't say enough about the staff. The hotel will even offer a take away breakfast if you asked.
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpfull staff. Nice and clean rooms. We will highly recommend this hotel.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The best hotel in Surabaya,next i will come again
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in everything! Definitely will be back when I visit Surabaya again but hopefully this time to new updated bathroom and floors.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice staff, beautiful rooms
Stayed 3 nights in Mar 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay and they have a kids club and a spa
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Aug 2026