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"I like to staying in this place very nice people."

"Great service from all the staff. Plenty of choices for breakfast. The pool and its area feels like an oasis in the middle of the city."

"Not really a good experience staying at the hotel. Started with not getting the room based on the reservation. They said that one of the reserved rooms were not available. The hotel did upgrade the room with additional extra bed. But the AC temperature in the room was not cold at all. The engineer came to fix the AC, but it didn't work at all. I called the front desk to ask for moving me to different room. I had to wait more than two hours to get the new room. The new room was great, but the AC was still not cold. It was better, but still not cold. My friend who stayed with me and one of the hotel housekeepers confirmed that the AC temperature was not cold. I have upcoming reservation in Swiss-Bellin in Malang on July 26th. I do hope that I will not getting the same experience. "

"This Royal Surakarta is overrated. The photos of the rooms i booked were totally different from the rooms i got. When you walk in the first thought is wow this is great, again the maintenance on the room was very little. The air-conditioning controller didn't work and the room temperature was bearly comfortable. I would not recommend this hotel. "