Find hotels in Susan, VA from AED 232

"There’s a certain expectation that comes when staying at a Marriott I have stayed Marriott hotels and never came across one that was so disgusting Our room was filthy. Could not use Shower had to clean it ourselves because it was dirty General overall appearance of property was not maintained. Severely understaffed only one person manning the desk and wasn’t even at the desk was sitting and talking with other people Employees dressed in street clothes so I had no idea who was giving me information and if they actually work there. Person at front desk was in lobby with a baseball bat swinging it around. My check in was bad and was difficult. Later in the evening I could not use the television when I called the front desk I was told that I would have to just deal with it or switch rooms It was after 10 PM and I could not switch rooms. I said there has got to be a way to fix this. Maybe it just needs new batteries. The front desk clerk said oh well maybe and I expected someone to bring me a new remote as that’s the level of service that I expect but I was told that I had to go to the front desk to pick up which meant getting dressed and coming down and the front desk clerk was too busy chatting with either friends or employees could not tell because everyone was in street clothes. We could not use the pool as it was filthy with hair, floating, and oil slicks and had not been serviced since a year before. If this is the Marriott Bonvoy, I will never stay with you again"

"It was a wonderful stay, and I’d like to sincerely thank the manager and Norma for their exceptional help. I had misplaced my wedding ring and a bracelet, and they went above and beyond to locate them. I truly appreciate their honesty and kindness."

"My suite was great! It was clean and spacious. I had a comfy stay."

"YES"

"rooms were clean and stocked, family friendly area. I would recommend "

"The property was nice close to Busch Gardens and breakfast was good"

"my tub wasn't the cleanest also my door was loud to close very different from my other room the kitchen staff was excellent food was great the lady at the front desk was short when i checked out cause i previously complained about the dog being in the breakfast room"

"Staff was nice. Property is old and tore up. First room tv didn't work pulled back sheets and there was huge stain. Staff switched room tv didn't work, sheets where slightly better. Solution: I always carry Lysol, I sprayed bed down, went to Walmart and got bed in bag, watched movie on phone and went to sleep. It was cheap and somewhere to sleep for night. I checked in at 1130 at night and was gone by 9am ."

"Upon checking into our room it was evident that it was not properly cleaned, however the manager was extremely polite and provided another room. Breakfast was great and our server was exceptional."