"Before arrival, I had a billing problem after re-booking at a better rate. I was incorrectly charged a cancellation fee and it took multiple calls to get it fixed. It was eventually resolved, but not a great start.
On arrival, staff were mostly friendly and helpful, and parking was never an issue. The included breakfast was also a highlight. The scrambled eggs and sausages were the standouts. The pool and gym were welcome amenities, and the Wi-Fi was never an issue.
The rooms looked clean at first, but issues kept coming up. One room had a sink that wouldn’t drain, and I was told maintenance might not be available that day. The problem wasn’t fixed until much later that day via a room change, more of a reluctant offer than a promptly-handled issue. The new room's sink worked, but had its own problem: the TV would freeze when lights were switched or devices were plugged in.
In the second room, we found a previous guest’s dirty shirt behind a cabinet, and even after placing it in the trash, it wasn’t removed during cleaning. Like many hotels, housekeeping is already dialed back in the name of environmentalism. Even so, the one day they were scheduled to freshen the room, the towels were replaced, and that was about it. The dead housefly stuck to the window blind added to the impression that cleaning wasn't as thorough as it should be.
Having stayed at most of the hotels in town, it's better than most, but it really didn't impress (at least this time) considering the price."
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