"Despite providing my bank details and messaging numerous times, our refundable deposit still hasn’t been returned following our stay on the 24th June."

"NEEDS IMPROVING. The location was fantastic, however there are several things that need work and whoever cleans the flat would know this. The freezer section of the refrigerator is one solid block of ice, pushing open the freezer door. It's so bad that a person needs to make sure the fridge door is closed. The shower hose and drain need attention. The drain gets plugged immediately. The bed is the absolute WORST bed I have ever slept on. I bet the mattress is several decades old. You feel...