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"I will go back"

"Everything was amazing!"

"This was my first time staying at Hennan Prime and I was pleasantly surprised at the cleanliness of the hotel. The delicious breakfast buffet was probably my favorite part! Dried fish and suka with garlic fried rice was to die for! I loved their mango juice, ube waffle and ube champorado. The only thing I didnt like was the pina colada (definitely needed more pineapple and more coconut cream. The ube colada was also very underwhelming. But the room was nice and spacious. The pool was clean and the housekeeping staff was amazing. Shout out to the General Manager Kevin for ensuring that our stay was perfect"

"Service, pool, beach were all amazing. The breakfast had a lot of variety but unfortunately no fresh juices. "

"This place is just perfection. For this price it is worth every penny."

"I recently stayed at Henann Regency & Spa and found the overall experience disappointing. From the moment of arrival, the reception lacked warmth and hospitality. The staff immediately requested the deposit without offering a proper greeting, welcome drink, or even a simple inquiry about our journey. These small gestures would have made a meaningful difference. Upon entering our room, I took a quick shower and discovered that the drain was clogged, causing water to back up. Attempts to contact housekeeping were unsuccessful as the phone was not working, and my partner had to go to reception to report the issue. When maintenance arrived, he promptly attributed the problem to hair in the drain, despite the fact that I had not washed my hair. We were then relocated to the adjacent room; however, the Wi-Fi connection there was consistently poor throughout our stay. It was only the night before our departure that a staff member informed us that certain rooms have Wi-Fi dead spots, including ours. If this is a known issue, appropriate measures such as installing Wi-Fi boosters should be implemented. At the breakfast buffet, no explanation of the process was provided, leaving us to navigate it on our own. The check-out experience was similarly unsatisfactory. The receptionist did not inquire about our stay and immediately proceeded to deduct a fee from the deposit due to a lost key card. When I requested a feedback form, her tone was discourteous, and she stated it would be provided"