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"Very clean room "

"We stayed there at the end of our trip because it is close to the Milan airport and they have shuttle service. The hotel is beautiful and clean. It has a restaurant with delicious food. We booked the family room and it was spacious and comfortable for our family of 4. The staff is professional and friendly."

"This hotel certainly comes in handy for travelers with early flights out of MXP. I stayed here the night before an early flight in April 2026. The hotel has direct access to Terminal 1 which is where a majority of international flights depart from. The pool and fitness center are great. I had a delicious lunch at Il Canneto (on site restaurant) and ordered room service for dinner which was delivered very quickly. One minor caveat is that the rooms can get a bit warm during certain times of the day due to the sun reflecting off the many large glass windows."

"Great place near the airport. Easy shuttle service for early morning flight. The rooms were clean and comfy. The restaurant was convenient . Over all it was a pleasant stay. "

"It’s perfect for a one or two night stay on your way back to the Malpensa airport. There resto is great and so is the osteria down the street. "

"Perfect spot close to the airport. My wife had previously fell and dislocated and fractured her shoulder so we stayed for 3 days awaiting our flight back to the states. The staff couldn’t have been more accommodating Shout out to Joseph who couldn’t have been nicer. Thanks"

"The outside doesn't look like much when you pull up; the building could definitely use a fresh coat of paint. But once you step inside, there's a strong, pleasant, clean smell, and the lobby and reception area look modern and refreshed. The rooms are also nice and modern, comfortable, and very pretty, with comfy beds and pillows, and a nice bathroom with a separate tub and shower. Everything was great on that front. However, the 'smart' TVs were a disappointment. They aren't actually 'smart' and don't work with apps like Netflix or screen casting. Also, the room was on the warmer side, and we couldn't get the AC to cool it down, so we had to sleep with the window open. Another thing we didn't like was that the shuttle service costs extra. I'm used to free shuttles to and from the airport, which are really common back home, so having to pay for that was another disappointment. Overall, though, it's a beautiful hotel in a great location, just with some things that could be improved."

"Good place for a one night before early morning flight. No frills but nice and clean."

"We are extremely disappointed with this stay, especially as returning guests who previously had much better experiences. Unfortunately, the hotel has clearly gone downhill and no longer reflects a 5-star standard.The room was poorly cleaned with dust throughout, a dirty bathroom, cigarette butts on the balcony, and a strong smell of smoke despite requesting a non-smoking room. This is completely unacceptable. Room service was also poor, with missing items and cold, low-quality food. Breakfast was disorganised and frustrating — staff were unhelpful, coffee repeatedly had to be requested as it was not available at the buffet, and service in general was extremely slow. We also asked several times for tea and coffee, but it took far too long to arrive. Although I specifically asked for gluten-free bread, none ever arrived, and when we asked if there was any fresh gluten-free bread or pastries available, none were provided. We travel frequently, and this is the first time we have stayed in a 5-star hotel where there were no fresh gluten-free products available at all, apart from a few sealed processed items. This is far below expected standards. The hotel also states it is pet friendly, however dogs are not allowed in the restaurants, which was disappointing. As a result, we had to find nearby dog-friendly restaurants instead. Public areas were overcrowded and noisy, particularly the pool, with little control from staff. Front desk service on arrival was indifferent and unwelcomin"