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"Customer Service "

"I liked its location, just half a mile from the Kennedy Center. I liked the international feel of the hotel. It had old world European charm and a very diverse staff and guests. I felt very well taken care of by the staff as they went out of their way to make sure I could park my car on the property. All staff members were very respectful and hospitable. It's a very quiet hotel/well insulated. I didn't hear any noise from the street or elevators. I loved that! "

"Hotel staff was great, close to the tourist area. Valet staff amazing."

"The staff at this hotel is AMAZING!! They were so friendly and fun, knowledgeable about the city and how to get around, helpful with maps and the best places to go. They threw a pre-party for the 4th of July, with ice cold drinks, snacks, beads and fun glasses -very festive!! Everyone was so nice! The manager even got us tickets to sit on the grandstand for the Independence Day parade! Outstanding! Best hotel stay I have ever had! "

"Great hotel. I’m keen on having a clean room and this was that. All the corners of the room/ hard to get places were all clean. Liked the cold complimentary water in the lobby for refilling my bottle. Rooms have great sound proof, never heard my neighbors or hallway people. Location of the hotel is okay, it’s close the the D6X and D60 metro buses but most of the time you’ll have to do some extra walking to get to other destinations/ bus stops. Also not close to metro entrances. "

"The location is perfect! "

"Beautiful lobby, and gardens. Only issue was our bathroom was very small. We expected a larger bath like their other resorts we have stayed with. "

"I highly enjoyed that it was an old historic hotel. All the architecture and interior design. "

"Clean, breakfast, personal. "