"My fiancé and I experienced a profoundly disappointing stay at your São Paulo property.
As an experienced international traveler who manages multiple luxury wellness locations in the United States, I chose the Meliá brand in good faith, expecting the level of organization, professionalism, and care that a global hospitality group represents. Unfortunately, the experience fell far below any acceptable standard.
I intentionally reserved an additional night so that I could check in early at 10 a.m. and complete important medical blood work at the hotel. Even though the room was fully paid for in advance, I was informed that I could not receive my room number—information required by the medical provider—until the official check-in date. I requested contact from a manager regarding this matter and never received any response.
Upon arrival, I was informed that the key-card system was not functioning. I was escorted to my room merely to have it unlocked, and later had to return to the front desk to obtain a key. This is not an acceptable process in any hotel, much less one that presents itself as a luxury property.
There was no soap in the bathroom. After nearly 24 hours of travel, arriving exhausted and expecting a simple shower, discovering that a luxury hotel room lacked basic hygiene amenities was shocking.
The sink was partially clogged, making even brushing my teeth unpleasant.
The television did not function properly. The remote control was unreliable, the internet conn"
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