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"This was my husband and my first time in Mexico and we couldn't have chosen a better resort. The resort itself is beautiful and the staff is so friendly. We stayed in Villa 69 in a Jr. Jacuzzi Suite and it was perfect. Our butlers Ricardo and Lisandra handled our every need, no matter how big (like needing a new T.V because ours malfunctioned) or small (like insisting on getting us ice). We enjoyed all of the food and drink options offered and had reservations at El Gaucho (10/10), Tentazione (10/10), and La Boheme (only had dessert but 7/10). We were surprised with rose petals on our table at Tentazione for our 5 year weddings anniversary, with chocolate writing on our dessert plate, with rose petals on our bed on the last night, and with a bottle of Chebrie. The pools were amazing and the beach was stunning. We participated in Bingo which was the Every employee and staff member in all of the Grand Palladium Resorts were professional, friendly, and a joy to interact with. We were saddened that we had to leave, but are excitedto come back in the future. A special shout out to Ricardo and Lisandra for everyhting they did, the expedia Ambassador Fernanda Garcia Pichardo for organizing the special touches (rose petals and wine), and to the staff of Tentazione (Hostesses Ivonne and Sayta, waiter Pedro and manager Adilene) for making our dinner so special."

"We stayed the week of May 24-may31 2025. This was my second time staying here. The first time was 4 years ago during Covid. We were kind of worried when we saw the news of a fire happening there a week before we were going, but they accommodated us by letting us enjoy the other resorts (tulum and akumul) on their property as well free of charge. This made our stay that much better. Everyone was so friendly and helpful across the whole property. I am a person who uses a walker and they were very accommodating; even with finding me a room on the ground floor. Beautiful resort! Also clean and well taken cared of. I loved seeing the little critters running around; especially the iguanas. (Pics added). Thank you for an unforgettable vacation!"

"Everything was great, transportation to the hotel service "

"+++"

"I loved that everyone was so genuinely lovely and helpful. The look and feel of the resort the amenities and activities top tier. I’m coming back again "

"Food was good, staff was very helpful and professional. Overall, one of the best vacation to me and my husband. "

"The staff is always great, and the food is great. The keep rhe beaches and the property super clean. They are always trying to improve your stay. The spa is wonderful the hydrotherapy is always refreshing after a nice massage."

"Beautiful property! Top tier! "

"Beautiful property! Super nice that it was adults only. Wish there was more nightlife options but it was tranquil "