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"Excellent, very friendly staff. Lovely atmosphere, breakfast excellent."

"I absolutely cannot say enough about Monia and Gabriele. They went to great lengths to help me with a medical matter I was having. Such amazing generosity and great service. Hotel was absolutely superb! Great location, amazing breakfast … you really must try this hotel!!! "

"The staff and property are five star. The breakfast buffet is exceptional. The spa and pool area are beautiful. Frankie at the front desk was very informative on activities to do in the area. This is the only property to stay at when visiting Cinque Terra. You want to stay in Levanto which has many shops, restaurants and beach compared to the Cinque Terra cities which are overcrowded. Many thanks to the general manager and his staff. "

"The most helpful and kind hosts. Great location. Delicious breakfast. Highly recommend. "

"We really enjoyed our stay at the excelsior palace. Beautiful hotel. Staff were so friendly and helpful and always on hand. We arrived and were showed to our rooms with a gift waiting for us on arrival. Breakfast was great aswell. I wouldn’t say the rooms were soundproof. We could hear our neighbour on the phone and the people above but thankfully I already were ear plugs at night. The only thing I would suggest changing would be the paper cups in the room with the kettle. For a 5 star hotel I would really expect ceramic mugs. we would definitely reccomend staying here and would stay again. "

"Amazing Place! The view was exceptional, beyond description! Our room opened up to a veranda overlooking the Mediterranean with views of Vernazza and Monterosso. The accommodations were very comfortable and the breakfast was delicious and the presentation was a 10! I can’t wait to return. One note, it is a little way from town up the hill so you will need a taxi or there is a hiking trail that will take about an hour uphill or 20-30 minutes downhill to town."

"Excellent property and very friendly staff. Fine Breakfast."

"Beautiful facility and location. Santa Margherita is a very charming town. Nice sea views from our hotel window and patio. Very close to water ferry, bus stop and train station. "

"What a beautiful hotel, excellent service, excellent location and overall amazing experience. We so enjoyed our beautiful ocean view room with the best view of beautiful Portofino! The amenities, staff, attention to detail, service were all top! We can't thank you enough!"