"The owner cancelled on us half an hour before check in with a Story about the place needing to be cleaned up from a party the night before. I rang him about 1 hour before check in and he struggled to find my booking then cancels soon after leaving us high and dry. I even booked 6 months in advance. I would not recommend booking here as the owner cannot be trusted hence all his one star reviews. Plus the area is dirty and unsafe but it is next to the airport which is it's only good feature and...

"For the price paid, the apartment was not ready for us to check in and we spent over an hour waiting for the cleaner to finish. The cleanliness wasn’t great either. There were no washing liquid and kitchen towels. The pillows and beddings looked like they were not washed either. The floors weren’t mopped as we could still see dirt on the tiles. "

"Have spoken with management about the issues of transport, communication and the villa not being ready upon our arrival. Management said they will fix these issue and work strongly on improving these services. "

"Our stay here was a complete disaster. We originally requested a midnight check-in, but the host suggested we wait until the following day, which we agreed to. Despite the extra time they had to prepare, check-in was still delayed the next day, and the host was completely unresponsive to our messages. When we finally got inside, the place was absolutely filthy. The bathroom was in a disgusting state: the shower would not drain, filling up as you used it. Worse still, the drainage hole next to...

"Great reception. Great location. Great security but unfortunately property needs immediate tending sorry. Water leak in floor of bathroom, horrible smell throughout unit, no remote for Aircon, just to turn it off. Great wifi and superb assistance from night watchman and morning call for taxi to airport! Sorry but I know that you want to improve your property as an investor. Please provide a bottle opener and corkscrew for next guest.. thank you. Unit has great potential overall."

"Rooms were clean and comfortable. Suggest a small rubbish bin in each room or toilet. The kitchen needs at least 2 or 3 dish cloths. The plates are too tall for the dishwasher. Would be nice if there was Netflix or SKY to watch in the night. Something to think about. We had a memorable stay. Loved the property and convenience."

"Bula! Saphire was a beautiful place to bring together a family group, but could benefit from a couple of simple changes. It’s a stunning location at the top of the hill, and perfect if you like a bit more solitude/happy to travel to do things. The pool is beautiful but on the cold/refreshing side because it’s in the shade. The house is huge, so could easily host a crowd. It’s reasonably set up for cooking but simple things like dishwashing liquid are missing. Lots of pretty run down/needs...