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"The hotels is very clean and the location is perfect, staff is very helpful. I will love to comeback and recommend this hotel."

"Room was clean and well maintained. Convenient location. "

"Room was clean. Breakfast was good, had selections of western and traditional javanese/indonesian food."

"Great hotel. Friendly staff, nice pool, good buffet breakfast for price, great location, one block from a street with lots of restaurants, clean and comfortable room, my room had a great view of the volcanoes. Would stay again. "

"Room, a/c, staff, location all good. No complaints."

"The whole property was extremely clean. Front desk, restaurant, house keeping and all the other staff were excellent and very accommodated. We could not fault them. The restaurant food was the best ever."

"On the surface, this is a modern hotel with reasonable facilities. However, there are loads of pros and cons. The rooms are a little bit worn, staff don’t speak that much English and most of the clients are Indonesian. Breakfasts offer loads of choice: two rice options, one noodle, a veg stir-fry and a fish or chicken dish, plus several buburs (porridges), simple cakes and pastries, plus fresh fruit. But the coffee and tea are weak and lukewarm – barely drinkable; I ended up walking to the central Tugu station nearby to get coffee from the convenience store. Also, the building next door to the hotel is a church, and at weekends you'll have to put up with the band at evening service, not to mention a 6 am (!) band rehearsal on Sunday followed by more music. Overall I had an OK and very affordable stay, but it could have been much better if the management paid more attention to details."

"A step back in time, but with modern values . Phoenix seem to balance it perfectly. "

"Nice, clean hotel, we enjoyed our stay."