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"Clean Room and Friendly Staff"

"The staff was lovely! The view, stunning. The cleanliness of the hotel was where it was lacking for me. The pool water was very dirty too. There was an event with very very loud music going until 3am in the hotel too, and we could hear it very loud in our room, unfortunately."

"The lobby was lovely, breakfast was excellent every morning with lots of options and tons of fresh healthy food. The staff was extremely accommodating and helpful, had great experiences with everyone we interacted with. We had some trouble with our original booking and the hotel was extremely helpful and went out of their way to make sure we had a good stay and were fairly compensated for the issue. Location right across the lake was perfect. Would definitely come again! "

"comfy, clean, good breakfast buffet, but 4th floor wi-fi is poor. they were nice and changed our room. nice location easy access to town. "

"The hotel is a big cabin overlooking the lake and mountains and volcanoes plus the location is great"